| Rejected Info | Photo ID |
| Photo ID | 1. Blurry Document | The details on the document provided cannot be clearly seen/ are too dark due to poor image quality. Please re-upload a clearer image. For your proof of Identification, you can make use of any of these documents as long as it is still valid (NIMC, International passport, Voter's card, driver's licence) |
| 2. The ID does not match | The details on the ID uploaded does not match the details on your profile. Kindly upload a valid means of ID that matches your full name, Date of Birth, Passport Image and gender i.e (Drivers license, Int'l passport, National ID, Permanent Voters card) |
| 3. No Image passport on ID | There is no image on the document you provided. please reupload a valid document that carries your image on it. You can make use of a valid Driver's License, Voter's card, International Passport or National ID card |
| 4. Cropped Image | A part of the document is cropped/cut out and is not showing all the edges and vital information contained (e.g Expiration date, Id number, image photo). Kindly re-upload any of these valid documents (NIMC, International passport, Voter'scard, driver's licence) showing all important/required information contained. |
| 5. Expired Document | The uploaded document has expired/exceeded the validity period You would need to reupload a valid document (Drivers license, Int'l passport, National ID, Permanent Voters card) |
| 6. Invalid Document | The Photo ID is not a Govt/recognised Institution's approved document, you will need to re-upload a valid document i.e (Drivers license, Int'l passport, National ID, Permanent Voters card) |
| 7. Image Size | The document uploaded is too small to view the details on it, please reupload clearer and viewable document, showing all the required details (please note the document size should not be more than 5MB) |
| 8. Wrong Document format | The Image uploaded is not in the correct format required. Kindly ensure your document is uploaded in JPG, PDF, PNG or JPEG
|